{"id":348,"date":"2025-06-13T16:24:19","date_gmt":"2025-06-13T16:24:19","guid":{"rendered":"https:\/\/aurality.com\/?page_id=348"},"modified":"2025-06-13T16:26:35","modified_gmt":"2025-06-13T16:26:35","slug":"premier-service-level-agreement","status":"publish","type":"page","link":"https:\/\/www.aurality.com\/es\/premier-service-level-agreement\/","title":{"rendered":"Acuerdo de nivel de servicio Premier"},"content":{"rendered":"<style>.t-c{max-width: 40rem;margin: 0 auto;padding: 4rem 0;}<\/style><section class=\"t-c\"><div class=\"container\">\n\n\n\n<h1 class=\"wp-block-heading\"><strong>Acuerdo de nivel de servicio Premier<\/strong><\/h1>\n\n\n\n<p><strong>Descripci\u00f3n del servicio:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Nivel de garant\u00eda est\u00e1ndar:<\/strong>\u00a0(Incluido durante 1 a\u00f1o a partir de la fecha de compra original)\u00a0<\/li>\n<\/ul>\n\n\n\n<p>Ofrece asistencia remota para la resoluci\u00f3n de problemas, asistencia por tel\u00e9fono, chat y correo electr\u00f3nico, correcci\u00f3n de errores de software y reparaci\u00f3n de hardware (excepto da\u00f1os f\u00edsicos). Los costes de env\u00edo al centro de reparaci\u00f3n corren a cargo del cliente.&nbsp; &nbsp;<strong><em>No se ofrecen extensiones de garant\u00eda est\u00e1ndar m\u00e1s all\u00e1 de la garant\u00eda original de 1 a\u00f1o.<\/em><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Acuerdo de asistencia Premium (Nivel 2): <\/strong>($200 al mes mediante suscripci\u00f3n o $2000 al a\u00f1o mediante prepago. Incluye todos los servicios del nivel de garant\u00eda est\u00e1ndar con las siguientes mejoras: <strong><em>La asistencia Premium puede ampliarse un m\u00e1ximo de 4 m\u00e1s all\u00e1 de la garant\u00eda est\u00e1ndar. (5 a\u00f1os en total)<\/em><\/strong>\n<ul class=\"wp-block-list\">\n<li><strong>Servicio de reparaci\u00f3n de hardware mejorado - \"Hot Swap\":<\/strong>\u00a0Proporciona una reparaci\u00f3n acelerada con el env\u00edo de un esc\u00e1ner refabricado en un plazo de 24 horas desde la emisi\u00f3n del RMA y la confirmaci\u00f3n del env\u00edo de vuelta del esc\u00e1ner da\u00f1ado. El cliente paga por el env\u00edo del esc\u00e1ner da\u00f1ado, y Aurality cubre el env\u00edo de vuelta del reemplazo.\u00a0\u00a0\u00a0<\/li>\n\n\n\n<li><strong>\"Cobertura de ca\u00edda\" - Reemplazo de da\u00f1os f\u00edsicos:<\/strong>\u00a0Ofrece un \u00fanico esc\u00e1ner de sustituci\u00f3n por da\u00f1os f\u00edsicos accidentales, sujeto a una franquicia de $2.500. Limitado a una sustituci\u00f3n por periodo de 12 meses.\u00a0\u00a0\u00a0<\/li>\n\n\n\n<li><strong>Nuevas funciones de software:<\/strong>\u00a0Los clientes reciben acceso a todas las nuevas versiones del software durante la vigencia del contrato.\u00a0\u00a0\u00a0<\/li>\n\n\n\n<li><strong>10% Descuento en piezas y accesorios:<\/strong>\u00a0Los clientes obtienen un descuento 10% en piezas y accesorios.\u00a0\u00a0\u00a0<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p><strong>Horario de atenci\u00f3n al p\u00fablico:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ambos niveles ofrecen el mismo horario de servicio: Soluci\u00f3n de problemas de asistencia remota (de lunes a viernes, de 9:15 a 16:45 EDT) y disponibilidad 24 horas al d\u00eda, 7 d\u00edas a la semana, para enviar solicitudes de asistencia por chat y correo electr\u00f3nico con respuesta durante las horas de soluci\u00f3n de problemas.\u00a0\u00a0\u00a0<\/li>\n<\/ul>\n\n\n\n<p><strong>Objetivos de nivel de servicio:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Tiempo de respuesta inicial:<\/strong>\u00a0Igual para ambos niveles. Asistencia por chat en 1 hora laborable y asistencia por correo electr\u00f3nico en 2 horas laborables durante el horario de servicio. Asistencia remota para la soluci\u00f3n de problemas de conexi\u00f3n inicial en un plazo de 4 horas laborables durante el horario de servicio tras el contacto inicial y la calificaci\u00f3n del problema. Las correcciones de errores de software se abordan de manera oportuna.\u00a0\u00a0\u00a0<\/li>\n\n\n\n<li><strong>Reparaciones de hardware:<\/strong>\n<ul class=\"wp-block-list\">\n<li><strong>Nivel de garant\u00eda est\u00e1ndar:<\/strong>\u00a0El plazo de entrega para el diagn\u00f3stico de la reparaci\u00f3n es de 3 d\u00edas laborables a partir de la recepci\u00f3n del hardware. El plazo de entrega para la reparaci\u00f3n del hardware es de 10 d\u00edas laborables tras el diagn\u00f3stico.\u00a0\u00a0\u00a0<\/li>\n\n\n\n<li><strong>Acuerdo de asistencia Premium (Nivel 2):<\/strong>\n<ul class=\"wp-block-list\">\n<li><strong>Servicio \"Hot Swap\":<\/strong>\u00a0Env\u00edo del esc\u00e1ner refabricado en un plazo de 24 horas tras la emisi\u00f3n del RMA y la confirmaci\u00f3n del env\u00edo del esc\u00e1ner da\u00f1ado (excepto fines de semana y festivos, sujeto a disponibilidad). El plazo de entrega para el diagn\u00f3stico de reparaci\u00f3n del esc\u00e1ner da\u00f1ado devuelto es de 2 d\u00edas laborables a partir de la recepci\u00f3n. El plazo de entrega para la reparaci\u00f3n del hardware (si no se utiliza el intercambio en caliente) es de 5 d\u00edas laborables tras el diagn\u00f3stico.\u00a0\u00a0\u00a0<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p><strong>Responsabilidades del cliente:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ambos niveles comparten responsabilidades como facilitar informaci\u00f3n precisa, cooperar con el servicio de asistencia, garantizar un entorno estable y seguir instrucciones.\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Acuerdo de asistencia Premium (Nivel 2) Espec\u00edficos:<\/strong>\u00a0Los clientes deben enviar inmediatamente el esc\u00e1ner da\u00f1ado para \"Hot Swap\" y pagar los gastos de env\u00edo a Aurality. Para \"Drop Coverage\", deben notificar el da\u00f1o al servicio de asistencia, proporcionar detalles y pruebas, y pagar la franquicia. Para las reparaciones est\u00e1ndar en el nivel Premium (si no se utiliza Hot Swap), el cliente es responsable de los gastos de env\u00edo al dep\u00f3sito.\u00a0\u00a0\u00a0<\/li>\n<\/ul>\n\n\n\n<p><strong>Exclusiones:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ambos niveles excluyen los da\u00f1os f\u00edsicos (excepto los cubiertos por la cobertura contra ca\u00eddas en el nivel Premium), los consumibles, la asistencia in situ, la formaci\u00f3n m\u00e1s all\u00e1 de la configuraci\u00f3n inicial, los productos\/software de terceros, los servicios fuera de las horas de servicio y el periodo de garant\u00eda est\u00e1ndar.\u00a0\u00a0\u00a0<\/li>\n\n\n\n<li><strong>Acuerdo de asistencia Premium (Nivel 2) Exclusiones espec\u00edficas:<\/strong>\u00a0\"Drop Coverage\" no cubre da\u00f1os intencionados o da\u00f1os cosm\u00e9ticos que no afecten a la funcionalidad. Aurality puede limitar el servicio \"Hot Swap\" si sospecha que se ha producido un uso indebido. Se aplica una franquicia a cada sustituci\u00f3n \"Drop Coverage\".<\/li>\n<\/ul>\n\n\n\n<\/div><section>","protected":false},"excerpt":{"rendered":"<p>Acuerdo de nivel de servicio Premier Descripci\u00f3n del servicio: Ofrece resoluci\u00f3n de problemas de asistencia remota, asistencia por tel\u00e9fono, chat y correo electr\u00f3nico, correcci\u00f3n de errores de software y reparaciones de hardware (excluidos los da\u00f1os f\u00edsicos). Los clientes son responsables de los gastos de env\u00edo al centro de reparaciones.   No se ofrecen extensiones de garant\u00eda est\u00e1ndar m\u00e1s all\u00e1 de la garant\u00eda original de 1 a\u00f1o. Horario de servicio: Objetivos de nivel de servicio: Responsabilidades del cliente: Exclusiones:<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-348","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Premier Service Level Agreement - Aurality<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.aurality.com\/es\/premier-service-level-agreement\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Premier Service Level Agreement - Aurality\" \/>\n<meta property=\"og:description\" content=\"Premier Service Level Agreement Service Description: Offers remote support troubleshooting, phone, chat, and email support, software bug fixes, and hardware repairs (excluding physical damage). Customers are responsible for shipping costs to the repair depot.&nbsp; &nbsp;No standard warranty extensions are offered beyond the original 1 year warranty. Service Hours: Service Level Targets: Customer Responsibilities: Exclusions:\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.aurality.com\/es\/premier-service-level-agreement\/\" \/>\n<meta property=\"og:site_name\" content=\"Aurality\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/aurality.inc\" \/>\n<meta property=\"article:modified_time\" content=\"2025-06-13T16:26:35+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.aurality.com\/wp-content\/uploads\/2025\/06\/Step-3.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"354\" \/>\n\t<meta property=\"og:image:height\" content=\"230\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.aurality.com\\\/premier-service-level-agreement\\\/\",\"url\":\"https:\\\/\\\/www.aurality.com\\\/premier-service-level-agreement\\\/\",\"name\":\"Premier Service Level Agreement - Aurality\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.aurality.com\\\/#website\"},\"datePublished\":\"2025-06-13T16:24:19+00:00\",\"dateModified\":\"2025-06-13T16:26:35+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.aurality.com\\\/premier-service-level-agreement\\\/#breadcrumb\"},\"inLanguage\":\"es\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.aurality.com\\\/premier-service-level-agreement\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.aurality.com\\\/premier-service-level-agreement\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.aurality.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Premier Service Level Agreement\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.aurality.com\\\/#website\",\"url\":\"https:\\\/\\\/www.aurality.com\\\/\",\"name\":\"Aurality\",\"description\":\"Streamline your workflow with Aurality\u2019s 3D ear scanner, engineered to capture precise ear impressions in seconds.\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.aurality.com\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.aurality.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"es\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.aurality.com\\\/#organization\",\"name\":\"Aurality\",\"url\":\"https:\\\/\\\/www.aurality.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\\\/\\\/www.aurality.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.aurality.com\\\/wp-content\\\/uploads\\\/2025\\\/05\\\/Aurality_Blue_LogoSVG-1.svg\",\"contentUrl\":\"https:\\\/\\\/www.aurality.com\\\/wp-content\\\/uploads\\\/2025\\\/05\\\/Aurality_Blue_LogoSVG-1.svg\",\"width\":202,\"height\":53,\"caption\":\"Aurality\"},\"image\":{\"@id\":\"https:\\\/\\\/www.aurality.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/aurality.inc\",\"https:\\\/\\\/www.instagram.com\\\/aurality_inc\\\/\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/auralityinc\\\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Acuerdo de nivel de servicio Premier - Aurality","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.aurality.com\/es\/premier-service-level-agreement\/","og_locale":"es_ES","og_type":"article","og_title":"Premier Service Level Agreement - Aurality","og_description":"Premier Service Level Agreement Service Description: Offers remote support troubleshooting, phone, chat, and email support, software bug fixes, and hardware repairs (excluding physical damage). Customers are responsible for shipping costs to the repair depot.&nbsp; &nbsp;No standard warranty extensions are offered beyond the original 1 year warranty. Service Hours: Service Level Targets: Customer Responsibilities: Exclusions:","og_url":"https:\/\/www.aurality.com\/es\/premier-service-level-agreement\/","og_site_name":"Aurality","article_publisher":"https:\/\/www.facebook.com\/aurality.inc","article_modified_time":"2025-06-13T16:26:35+00:00","og_image":[{"width":354,"height":230,"url":"https:\/\/www.aurality.com\/wp-content\/uploads\/2025\/06\/Step-3.webp","type":"image\/webp"}],"twitter_card":"summary_large_image","twitter_misc":{"Tiempo de lectura":"3 minutos"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.aurality.com\/premier-service-level-agreement\/","url":"https:\/\/www.aurality.com\/premier-service-level-agreement\/","name":"Acuerdo de nivel de servicio Premier - Aurality","isPartOf":{"@id":"https:\/\/www.aurality.com\/#website"},"datePublished":"2025-06-13T16:24:19+00:00","dateModified":"2025-06-13T16:26:35+00:00","breadcrumb":{"@id":"https:\/\/www.aurality.com\/premier-service-level-agreement\/#breadcrumb"},"inLanguage":"es","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.aurality.com\/premier-service-level-agreement\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.aurality.com\/premier-service-level-agreement\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.aurality.com\/"},{"@type":"ListItem","position":2,"name":"Premier Service Level Agreement"}]},{"@type":"WebSite","@id":"https:\/\/www.aurality.com\/#website","url":"https:\/\/www.aurality.com\/","name":"Auralidad","description":"Agilice su flujo de trabajo con el esc\u00e1ner auricular 3D de Aurality, dise\u00f1ado para capturar impresiones auriculares precisas en cuesti\u00f3n de segundos.","publisher":{"@id":"https:\/\/www.aurality.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.aurality.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"es"},{"@type":"Organization","@id":"https:\/\/www.aurality.com\/#organization","name":"Auralidad","url":"https:\/\/www.aurality.com\/","logo":{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/www.aurality.com\/#\/schema\/logo\/image\/","url":"https:\/\/www.aurality.com\/wp-content\/uploads\/2025\/05\/Aurality_Blue_LogoSVG-1.svg","contentUrl":"https:\/\/www.aurality.com\/wp-content\/uploads\/2025\/05\/Aurality_Blue_LogoSVG-1.svg","width":202,"height":53,"caption":"Aurality"},"image":{"@id":"https:\/\/www.aurality.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/aurality.inc","https:\/\/www.instagram.com\/aurality_inc\/","https:\/\/www.linkedin.com\/company\/auralityinc\/"]}]}},"_links":{"self":[{"href":"https:\/\/www.aurality.com\/es\/wp-json\/wp\/v2\/pages\/348","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.aurality.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.aurality.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.aurality.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.aurality.com\/es\/wp-json\/wp\/v2\/comments?post=348"}],"version-history":[{"count":0,"href":"https:\/\/www.aurality.com\/es\/wp-json\/wp\/v2\/pages\/348\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.aurality.com\/es\/wp-json\/wp\/v2\/media?parent=348"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}